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SERCO, Inc. awarded $4.2M One-Stop contract

Detroit Workforce agency DESC selects Detroit-based SERCO, Inc. (SER Metro-Detroit) for $4.2M One-Stop contract

Detroit, MI – The city’s workforce and training agency Detroit Employment Solutions Corporation (DESC) has selected Detroit-based SERCO, Inc., the subsidiary company of SER Metro-Detroit, to manage day-to-day operations at its 3 One-Stop service centers, replacing New York-based Grant Associates Inc.

Pamela Moore
Pamela Moore, President & CEO of DESC

The decision, ratified by a vote of the Detroit Employment Solutions Board, makes SER Metro the largest vendor of DESC in providing workforce and training solutions to over 25,000 Detroit jobseekers every year.

“Today’s selection of SERCO, Inc. comes at an exciting and demanding time” said DESC President and CEO, Pamela Moore. “We have a highly competitive bid process, but after all reviews were completed, we believe that SERCO’s expertise and track record made the most compelling case.”

The 15 month service contract, valued at $4.2MM, makes SERCO responsible for providing jobseekers with access to job opportunities, training, education, career advisement and numerous other services at DESC’s three Detroit One-Stop service centers, located at Samaritan Center at 5555 Conner on the eastside, Northwest Activities Center at 18100 Meyers, and at SER Metro’s own facility at 9301 Michigan in southwest Detroit.

Eva Dewaelsche SERCO
Eva Garza Dewaelsche, President & CEO of SER Metro and SERCO

“We are very pleased to have been selected to operate the Detroit One Stops. We expect a smooth transition and are ready and anxious to begin providing important employment and training services to Detroiters through our partnership with DESC.” said Eva Garza Dewaelsche, president and CEO of SER Metro and SERCO. “We welcome the opportunity to be a part of the turnaround that the city of Detroit is experiencing!”

The majority of One-Stop employees – contract workers of Grant Associates – have been picked up by SERCO and/or DESC as business services, data management and IT will now be on the DESC side of the house. “There will not be a disruption in services to the community” said Eva Garza Dewaelsche.

“With the economic development boom, it is vital that Detroiters have access to these new career opportunities, either by finding employment or by getting access to training and skills that puts them in demand” said Pamela Moore. “The opportunity has never been greater, and we need all partners in the talent development space to have the same vision – a shared roadmap that will allow a collective effort to get Detroiters educated and working in careers with living wages.”

Detroit Employment Solutions is overseen by the DWDB, which is appointed by the Mayor of Detroit and operates programs for Detroit adults and youth. In 2014, they filled a record 12,748 employment placements across all programs.